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    Privacy Policy

    Effective May 31, 2026. This policy applies to ReliablyME.com and related services, including products and workflows delivered through web, Slack, SMS, WhatsApp, the WhatsApp number +1 (647) 490-4903, and the mobile app.

    At a glance

    A public summary of our privacy practices

    This page explains what we collect, how we use it, when we share it, and how you can contact us.

    We use data to run the service

    We process the information needed to deliver commitments, reminders, receipts, proof packs, and support across the ReliablyME experience.

    We do not sell personal information

    We do not sell personal information or use it for third-party advertising.

    We may process data across countries

    Your data may be processed in Canada, the United States, or other jurisdictions where our infrastructure and service providers operate.
    Information we collect

    What we collect

    We collect only the information needed to operate the website, deliver commitments, and support customers and users.

    Information you provide

    • Contact and business details such as your name, email address, organization, and role.
    • Messages, form submissions, and support requests you send through the website or platform.
    • Commitment, follow-up, and proof-pack content you choose to enter into the service.

    Information collected automatically

    • Device, browser, and usage information such as pages visited, timestamps, and referring URLs.
    • Log data and technical identifiers used to operate, secure, and troubleshoot the site.
    • Cookies or similar technologies that help us keep the site working and remember preferences.

    Information from integrations and customers

    • Data received through supported channels such as web forms, Slack, SMS, WhatsApp at +1 (647) 490-4903, or our mobile app.
    • Information shared by enterprise customers, admins, or authorized users in order to run the service.
    • Limited information from trusted service providers that help us host, deliver, and support the platform.
    Use and sharing

    How we use and share information

    We use information to deliver the service, maintain security, and comply with applicable obligations. We share data only for limited purposes.

    How we use information

    • Provide, maintain, and improve the website, product, and related services.
    • Capture commitments, send reminders or nudges, and produce receipts or proof packs.
    • Respond to inquiries, support requests, and operational notifications.
    • Detect fraud, abuse, and security issues; debug problems; and protect the service.
    • Comply with legal obligations, enforce agreements, and support recordkeeping.

    How we share information

    • Service providers and subprocessors that host, store, process, or help deliver the service.
    • Connected services and integrations that you or your organization choose to use with ReliablyME.
    • Authorities or other parties when disclosure is required by law, subpoena, or valid request.
    • A buyer or successor in the event of a merger, financing, restructuring, or asset transfer.
    • We do not sell personal information, and we do not share it for third-party advertising purposes.
    Controls

    Retention, security, and your choices

    We retain data only as long as needed for the service, legal obligations, and dispute resolution. We also provide options for access and correction, subject to applicable law.

    Retention, security, and transfers

    • Retention: we keep information only as long as needed for the service, legal obligations, dispute resolution, and security.
    • Security: we use administrative, technical, and organizational safeguards intended to protect information, including access controls and logging.
    • Cross-border transfers: data may be processed in Canada, the United States, and other locations where our service providers operate.
    • Enterprise terms: a customer agreement or DPA may add additional processing terms, and those terms control if they conflict with this public policy.

    Your choices and rights

    • Depending on where you live, you may have rights to access, correct, delete, port, or object to certain processing.
    • You can ask us to update your contact details, limit certain communications, or help you understand what data we hold.
    • If you connected an account through an integration, we may direct your request to the relevant customer or administrator when appropriate.
    • To make a request, email info@reliablyme.com with enough detail for us to verify and respond.
    Contact

    Questions or requests?

    Email info@reliablyme.com for privacy requests, or book a session if you need help understanding the service and its data flows.

    Email a privacy requestBook a session

    Children

    Our services are not directed to children, and we do not knowingly collect personal information from children without appropriate authorization.

    Policy updates

    We may update this policy from time to time. When we do, we will revise the effective date above and publish the updated version here.