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Legal
Data Processing Agreement and Subprocessors
Last updated May 31, 2026. This page is a public summary, not a substitute for a signed customer agreement or DPA. If a separate written agreement applies, that agreement controls if it conflicts with this page.
Roles
How we handle data
The role ReliablyME plays depends on the context and the customer relationship.
When ReliablyME acts as a controller
- We act as controller for website visitors, marketing contacts, and our own business operations.
- We decide how to handle the information needed to operate the public site and respond to inquiries.
When ReliablyME acts as a processor
- We act as processor or service provider when we handle customer data under documented instructions.
- In those cases, the customer or account owner generally determines the purpose and scope of the processing.
Subprocessors
Categories of subprocessors
We use service providers only as needed to deliver, secure, and support the service. We keep the current list aligned with the service as it changes.
Hosting and infrastructure
- Cloud hosting, storage, delivery, and backup providers used to run the site and related services.
- Infrastructure used to keep the application available, secure, and recoverable.
Communications
- Providers that help us send email, reminders, notifications, or other customer-facing messages.
- Messaging and telephony services used for supported channels when a customer enables them.
Support and operations
- Tools used for support, debugging, monitoring, logging, and service administration.
- Operational vendors that help us run the business and maintain internal records.
AI and workflow services
- AI or workflow services used to support authorized product features or customer workflows.
- These services are used only where the product or a customer workflow explicitly requires them.
The current vendor list can be provided on request or within customer-specific paperwork. Because providers can change over time, we prefer to keep the public page focused on the categories and the governing terms.
DPA terms
Core obligations we expect to support
The signed agreement or DPA can add more detail, but the public summary below reflects the obligations we expect to follow.
Processing and safeguards
- We process personal data only on documented instructions, unless a law requires otherwise.
- We use confidentiality, access control, and other safeguards intended to protect customer data.
- We require subprocessors to follow obligations that are appropriate for the role they perform.
- If a customer agreement or DPA conflicts with this page, the signed agreement controls.
- Deletion, return, audit support, and transfer terms may be defined more precisely in customer paperwork.
Customer coordination
- Customers can request the current subprocessor appendix or contract language.
- We may direct some requests to the customer administrator when the customer controls the account.
- For privacy and contract questions, email info@reliablyme.com.
Contact
Need the current agreement set?
Start with the Privacy Policy, then email info@reliablyme.com if you need a signed DPA, a current subprocessor list, or contract language for a procurement review.